Air conditioning company install, maintain and repair climate control systems in homes and commercial buildings. They may also provide advice on ways to save energy and reduce energy costs.
Some technicians specialize in one of these areas, while others work on all three. It’s important to find an HVAC company that has a wide variety of skills and experience, as it will allow them to solve any issue you might have with your heating or air conditioning system.
Find a Company with a Great Reputation
Before deciding which air conditioning company is right for you, do your research. Ask around to find out which companies have the best reputation and service.
Once you have your list of candidates, hone it down to three or four that are the top contenders for your business. Look at their websites to see if they have won awards, are members of industry associations, and read reviews left by customers.
Then, schedule a quote and be there when they come to your home for the evaluation. Make mental notes of how the technician communicates, does his or her work, and cleans up afterward.
Ask for Referrals
Referrals are an excellent way to attract new customers. It’s also an easy way to build relationships with other businesses.
The best referrals come from existing clients who have a positive experience working with you. These are the people who have already indicated their interest in referring you to others by giving you high marks in feedback surveys or filling out positive customer reviews.
Keeping in touch with them helps you stay on their minds when the time comes to ask for a referral. This is particularly important if you’re relying on referrals for your business.
Make Sure They Have All Makes & Models
A good air conditioning company should offer a comprehensive product line of ac units, furnaces and heat pumps. They should also have a solid service and support team to ensure customer satisfaction. Some companies are lucky enough to be able to hire engineers, estimators, technicians and sales reps with decades of experience.
Taking the time to find out which ones are available in your area will pay off in the long run. This is especially true if you live in an urban setting where a large percentage of the population resides in densely populated areas with limited choices of ac repair companies. The best way to find out is to ask your friends, family and neighbors if they have an HVAC company in their area and if so, what kind of service they received.
Make Sure They Offer Guarantees or Warranties
Your air conditioning company should offer a guarantee or warranty that covers the work they do for you. This ensures that you won’t be left with a broken system or a huge bill if something goes wrong.
You should also read the terms of your warranty carefully to understand what it excludes and what is covered. For example, most warranties exclude maintenance items such as filters and capacitors.
You should also ask about any additional labor warranties they offer for future work that may be needed. A competent HVAC contractor with highly trained technicians should be able to offer a 10-year labor warranty without any extra charge.
Find a Company that Offers Rental Agreements
Many air conditioning companies offer rental agreements, which can save you money. Typically, these companies will cover the costs of repairs, annual maintenance and replacement of parts or entire units in your monthly fee.
If you’re a tenant who is looking for an air conditioning company that offers rental agreements, it is important to do some research. This will help you to determine if the company offers quality customer service and guarantees for its products or services.
You should also be sure to read the lease agreement carefully before signing. It is important to see if it mentions a malfunctioning AC and who’s responsible for the repair.